// TROUBLESHOOTING RESOURCES

Work through these steps in order. Check off each item as you complete it.

• 01 ✓

  Check if other devices can connect to the internet

  If other devices work, the issue is with this specific device

• 02 ✓

  Verify WiFi is enabled and connected to the correct network

  Check the WiFi icon in your system tray or settings

• 03 ✓

  Restart your computer or device

  A simple restart fixes many connection issues

• 04 ✓

  Power cycle your modem and router

  Unplug for 30 seconds, plug modem in first, wait 2 min, then router

• 05 ✓

  Check all cable connections

  Ensure ethernet and coax cables are securely connected

• 06 ✓

  Check modem lights for errors

  Online/Internet light should be solid. Blinking or red = problem

• 07 ✓

  Try connecting with an ethernet cable directly

  Bypasses WiFi issues - if this works, WiFi is the problem

• 08 ✓

  Run network troubleshooter (Windows) or Wireless Diagnostics (Mac)

  Windows: Settings → Network → Troubleshoot. Mac: Hold Option + click WiFi icon

• 09 ✓

  Flush DNS cache and renew IP address

  Open CMD as admin: ipconfig /flushdns then ipconfig /renew

• 10 ✓

  Check for ISP outages in your area

  Visit your ISP's website (on phone) or call their support line

Monitor blank or no display? Work through these steps to identify the issue.

• 01 ✓

  Check if the monitor is powered on

  Look for power LED. Press the power button if no light visible

• 02 ✓

  Verify the correct input source is selected

  Use monitor's menu button to select HDMI, DisplayPort, VGA, etc.

• 03 ✓

  Check video cable connections at both ends

  Unplug and firmly reconnect the cable to monitor and computer

• 04 ✓

  Try a different video cable if available

  Cables can fail internally with no visible damage

• 05 ✓

  Test with a different monitor or TV

  Helps determine if the issue is the monitor or the computer

• 06 ✓

  Listen for beeps or fan noise when powering on

  No sounds = computer may not be starting. Beeps = error code

• 07 ✓

  Check if keyboard LEDs light up when pressing Caps Lock

  If LEDs respond, computer is running - display issue only

• 08 ✓

  Try a different video port on the computer

  Use onboard graphics port or different GPU port if available

• 09 ✓

  Perform a hard reset

  Hold power button 10 sec, unplug, hold power 30 sec, reconnect and start

• 10 ✓

  Reseat RAM and graphics card (desktop only)

  Power off, unplug, open case, remove and reinsert RAM/GPU firmly

System sluggish or freezing? Follow these steps to diagnose and repair Windows performance issues.

• 01 ✓

  Restart your computer

  A fresh restart clears memory and stops runaway processes

• 02 ✓

  Check Task Manager for high CPU/Memory/Disk usage

  Press Ctrl+Shift+Esc → Click "More details" → Check Processes tab

• 03 ✓

  Disable unnecessary startup programs

  Task Manager → Startup tab → Disable programs you don't need at boot

• 04 ✓

  Check available disk space

  Open File Explorer → This PC → Ensure C: drive has at least 10-15% free space

• 05 ✓

  Run Disk Cleanup

  Search "Disk Cleanup" → Select C: drive → Check all boxes → Clean up system files

• 06 ✓

  Run DISM to repair Windows image

  Open CMD as Admin → Run: DISM.exe /Online /Cleanup-image /Restorehealth

• 07 ✓

  Run System File Checker (SFC)

  Open CMD as Admin → Run: sfc /scannow → Wait for 100% completion

• 08 ✓

  Check for Windows Updates

  Settings → Windows Update → Check for updates → Install all pending updates

• 09 ✓

  Scan for malware and viruses

  Windows Security → Virus & threat protection → Full scan

• 10 ✓

  Check SFC results log for errors

  CMD as Admin: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

ClamAV is a free, open-source antivirus by Cisco that detects viruses, trojans, malware, and other threats. Follow these steps to install and run your first scan.

• 01 ✓

  Download ClamAV from the official website

  Visit clamav.net → Downloads → Get the Windows Installer (.msi) or Portable ZIP

• 02 ✓

  Run the installer and accept the license agreement

  Default install path: C:\Program Files\ClamAV

• 03 ✓

  Copy config files from conf_examples folder

  Copy clamd.conf.sample and freshclam.conf.sample to the main ClamAV folder

• 04 ✓

  Rename config files (remove .sample extension)

  clamd.conf.sample → clamd.conf | freshclam.conf.sample → freshclam.conf

• 05 ✓

  Edit both config files - comment out "Example" on line 8

  Open each file in Notepad, find "Example" and add # in front: #Example

• 06 ✓

  Open Command Prompt as Administrator

  Search "cmd" → Right-click Command Prompt → Run as administrator

• 07 ✓

  Navigate to ClamAV installation folder

  Run: cd "C:\Program Files\ClamAV"

• 08 ✓

  Update the virus database

  Run: freshclam.exe (this downloads the latest virus definitions)

• 09 ✓

  Run a scan on a folder or drive

  Run: clamscan.exe -r C:\Users\YourName\Downloads (scans Downloads folder)

• 10 ✓

  Review scan results for detected threats

  Infected files will be listed. Add --remove flag to auto-delete threats